Withdrawing funds from a Horseshoe Casino account is simple. Simply log into your casino account and click on the CASHIER section. Next, click on WITHDRAW MONEY.
Select the method of withdrawal from the Bank Menu: Neteller, Cash Deposit, Click2Pay, Overnight Express (Federal Express Cashier's Check) or Wire Transfer.
For a majority of these methods there are fees involved. Please contact our customer support staff to find out what fees are associated with the withdrawal method that you choose.
Please keep in mind that we require documentation from all players before a withdrawal will be processed. If you have ever made a deposit in the past by credit card, you must fill out a Credit Card Agreement Form to process your payout. Please contact us to find out what documents may be required for your withdrawal.
Unless otherwise stated, there is a max cash-out of $2,000.00 per week. Weekly payments will be higher if you are a VIP player.
Cash-Out requests may take up to 7-10 business days to be approved and processed. For players who play with no bonuses and/or redeem coupons below 30%, withdrawal requests take 5 business days to be approved, during our regular scheduled hours.
For your convenience we offer a variety of Cash out methods but if you should come across a method which works best for you, please notify our customer support team for assistance. Please find below the time frames for your cash out to be credited or sent to you. Please note that all time frames are calculated in Business Days (Monday through Friday. Holidays are not considered business days).
Withdrawals take approximately 7 to 15 business days to be processed by our accounting department. There may be slight delays due to payment and processing limits as well as the level of traffic and the method of payment.
Reversing Withdrawals
Once you have met the requirements associated with your bonus/deposit, you have the option of processing a real cash reversal. You cannot perform these reversals on your own. You must contact us for approval.
If you have remaining questions and/or desire more detailed information, please feel free to e-mail our withdrawals department directly at support@horseshoecasino.com.
Neteller
Funds may be withdrawn from your Horseshoe Casino account via Neteller. There are no fees associated with a Neteller withdrawal. Please make sure we have your correct Neteller e-mail address or account number. Funds will appear in your NETELLER Account one to two (1-2) Business Days after your cash-out is approved.
Click2Pay
You may request to withdraw your funds via Click2Pay only if you have made a previous deposit via Click2Pay. There are no fees associated with a Click2Pay withdrawal. Please make sure we have your correct Click2Pay account information. Funds will appear in your Click2Pay Account one to two (1-2) Business Days after your cash-out is approved.
Wire Transfer
Funds will appear in your Bank Account four to seven (4-7) Business Days after your cash out is approved. The minimum withdrawal amount via Wire Transfer is $500. It takes approximately four to ten days to complete a Wire Transfer. There is no charge for the first transfer of the month. Successive transfers are billed at $50 per transfer plus any applicable fees. Transfers will only be sent to the identity on file. Any fees will be deducted from the withdrawn winnings.
Bank Checks
Due to the expense of bank processing and overnight fees, the minimum amount is $100. Overnight Express checks are sent securely via Federal Express or DHL, and please note that Federal Express and DHL will not deliver to PO boxes. After requesting a withdrawal, it will take from four to ten days to receive your check. Checks will only be sent to the address on file. Any fees will be deducted from the withdrawn winnings. These will take between 5 to 7 Business Days to be delivered once your cash out is approved.
Quicktender
Funds will appear in your Quicktender Account one to two (1-2) Business Days after your cash out is approved. No fees are deducted.
Contact Us
If you should any questions or concerns about your withdrawal, please contact our support department at: support@horseshoe.com.
Select the method of withdrawal from the Bank Menu: Neteller, Cash Deposit, Click2Pay, Overnight Express (Federal Express Cashier's Check) or Wire Transfer.
For a majority of these methods there are fees involved. Please contact our customer support staff to find out what fees are associated with the withdrawal method that you choose.
Please keep in mind that we require documentation from all players before a withdrawal will be processed. If you have ever made a deposit in the past by credit card, you must fill out a Credit Card Agreement Form to process your payout. Please contact us to find out what documents may be required for your withdrawal.
Unless otherwise stated, there is a max cash-out of $2,000.00 per week. Weekly payments will be higher if you are a VIP player.
Cash-Out requests may take up to 7-10 business days to be approved and processed. For players who play with no bonuses and/or redeem coupons below 30%, withdrawal requests take 5 business days to be approved, during our regular scheduled hours.
For your convenience we offer a variety of Cash out methods but if you should come across a method which works best for you, please notify our customer support team for assistance. Please find below the time frames for your cash out to be credited or sent to you. Please note that all time frames are calculated in Business Days (Monday through Friday. Holidays are not considered business days).
Withdrawals take approximately 7 to 15 business days to be processed by our accounting department. There may be slight delays due to payment and processing limits as well as the level of traffic and the method of payment.
| Weekly Limits Based on Player Class | |
| Regular Players | $2,000/week after first payment |
| High Roller’s | $3,000/week after first payment |
| Silver VIP’s | $5,000/week after first payment |
| Gold VIP’s | $5,000/week after first payment |
| Platinum VIP’s | $10,000/week after first payment |
Reversing Withdrawals
Once you have met the requirements associated with your bonus/deposit, you have the option of processing a real cash reversal. You cannot perform these reversals on your own. You must contact us for approval.
If you have remaining questions and/or desire more detailed information, please feel free to e-mail our withdrawals department directly at support@horseshoecasino.com.
Neteller
Funds may be withdrawn from your Horseshoe Casino account via Neteller. There are no fees associated with a Neteller withdrawal. Please make sure we have your correct Neteller e-mail address or account number. Funds will appear in your NETELLER Account one to two (1-2) Business Days after your cash-out is approved.
Click2Pay
You may request to withdraw your funds via Click2Pay only if you have made a previous deposit via Click2Pay. There are no fees associated with a Click2Pay withdrawal. Please make sure we have your correct Click2Pay account information. Funds will appear in your Click2Pay Account one to two (1-2) Business Days after your cash-out is approved.
Wire Transfer
Funds will appear in your Bank Account four to seven (4-7) Business Days after your cash out is approved. The minimum withdrawal amount via Wire Transfer is $500. It takes approximately four to ten days to complete a Wire Transfer. There is no charge for the first transfer of the month. Successive transfers are billed at $50 per transfer plus any applicable fees. Transfers will only be sent to the identity on file. Any fees will be deducted from the withdrawn winnings.
Bank Checks
Due to the expense of bank processing and overnight fees, the minimum amount is $100. Overnight Express checks are sent securely via Federal Express or DHL, and please note that Federal Express and DHL will not deliver to PO boxes. After requesting a withdrawal, it will take from four to ten days to receive your check. Checks will only be sent to the address on file. Any fees will be deducted from the withdrawn winnings. These will take between 5 to 7 Business Days to be delivered once your cash out is approved.
Quicktender
Funds will appear in your Quicktender Account one to two (1-2) Business Days after your cash out is approved. No fees are deducted.
Contact Us
If you should any questions or concerns about your withdrawal, please contact our support department at: support@horseshoe.com.
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Designated trademarks and brands are the property of their respective owners.
Use of this website constitutes acceptance of the HorseShoecr.com User Agreement and Privacy Policy.