Playthrough Requirements at Horseshoe Casino

Playthrough Requirements at Horseshoe Casino

Playthrough requirements will vary depending on the type of games and bonuses used. It is applied on the amount of the deposit plus the bonus received.

You must request your bonus before playing.

STANDARD PLAYTHROUGH REQUIREMENTS
	Below 50%	50% - 149%	50% - 149%	200% or more
Blackjack/ Multiplayer Video Poker / War	15X Playthrough (based on the amount of your deposit + bonus) No Maximum Cash-Out	20X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)	30X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)	40X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)
All slot machines / Keno	12X Playthrough (based on the amount of your deposit + bonus) No Maximum Cash-Out	12X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)	12X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)	20X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)
All other games	12X Playthrough (based on the amount of your deposit + bonus) No Maximum Cash-Out	12X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)	15X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)	20X Playthrough (based on the amount of your deposit + bonus) 10X Max Cash-Out (based on the amount of your deposit only)
Roulette/ Baccarat / Craps (Even money Bets)	Do not count towards playthrough requirements unless specifically stated otherwise.
Progressive Games	12X Playthrough (based on the amount of your deposit + bonus) No Maximum Cash-Out	Not applicable
NOTE: Playthrough is based on the amount of your deposit plus bonus. In the case that the customer plays different games in one deposit and bonus, the game played requiring the highest playthrough will be the game used to calculate the playthrough requirements.
Any play on Roulette, Craps, Baccarat, Sic Bo or Pontoon will not be included in the calculation of the playthrough requirements, unless specifically stated otherwise by the casino manager. If playing any of these game winnings with any of our promotions will be void.

BONUS RESTRICTIONS AND LIMITATIONS
REGULAR CUSTOMERS	VIP CUSTOMERS
Bonuses up to 25% are fully cashable. The maximum amount which can be cashed out in bonus money is $300. Bonuses from 26% or more are totally non-cashable.	Bonuses up to 30% are fully cashable. The maximum amount which can be cash out of the bonus money is $500. Bonuses from 31% or more are totally non-cashable.

OTHER PLAY REQUIREMENT RULES and BONUS RESTRICTIONS

FREE CHIPS

Free chips have a 20 times Playthrough value before cash out.
Only one free chip in a row is allowed between deposits if not winnings will be void.
A regular customer may cash out up to 2 times the value of the chip if they have not cashed out on free chips in the past, otherwise only the amount of free chip.
A VIP customer may cash out up to 5 times the value of the chip if he has not
cashed out free chips in the past otherwise only twice of the amount of the
free chip.
A customer may NOT redeem a free chip or may not be entitled to the free
chip if:
- he/she has redeemed multiple free chips and has not made any deposit in
  between two subsequent free chips;
- has multiple accounts;
- doesn’t qualify for the criteria set by the chip. For example: $20 free
  chip criteria: for customers that have not played for the last 15 days. With
  this criterion anyone that has played within the last 15 days cannot redeem
  the chip otherwise winnings will be forfeited.
In the case that the customer deposits before using the free chip, the free
chip will be treated as a regular bonus and will follow regular bonus rules.
Free chips and bonuses of 50% or more are not eligible to be played to any of the progressive games.

CASHBACKS

Cash backs must be played 10 times its value before any cash out requests. All the cash back bonuses are in addition to the original bonus received by the account and therefore are totally non-cashable (original bonus plus cash back bonuses). There is a maximum cash-out of 10 times the original deposit on all cash backs.
A customer that has a pending withdrawal may not claim a bonus or cash back unless permitted by the casino manager and is noted on the account, and confirmed by e-mail.

COMP POINTS

Comp points must be played 10 times its value before withdrawal. 1 comp pts is equals to $1.
After meeting the play requirements:
- Regular customers are entitled only to the dollar equivalent of the comp points.
- VIP customer may cash out twice the dollar value of the comp points. Comp points generated from free chips are not eligible to be converted or redeemed.
Please allow up to 24 hours to have your comp points redeemed. Management reserves the right to withhold comp point privileges without prior warning. Comp points cannot be redeemed while there is money in the account balance.

Read also Horse Shoe Casino Terms and Conditions

Rules and regulations are subject to change without prior notice. It is advisable that you check our rules page every so often.
Reminder: Any player that has a pending payout may not request a bonus of more than 100% unless permitted by the casino manager. Please contact us